How a College Student Got Amex to Reinstate His Credit Limit

The Consumerist recently relayed the story of a college student who, like many Amex cardholders, just got his credit limit cut. Unhappy to take the hit to his credit score, the student tried, without much initial success, to get customer service to reinstate his credit limit.

Unlike the majority of consumers, however, he was unwilling to take ‘no’ for an answer and eventually escalated the matter by contacting the executive customer service office. The representatives there were able to take care of him and restored his full credit limit.

Moral of the story? Persistence and knowing the right connections can pay off.

For future reference, here’s the pertinent Amex contact info:

American Express Company
Executive Offices
200 Vesey Street
New York, New York 10285
212-640-2000

Executive Secretary’s Office
212-640-5583

Have a grievance and feel like reigning down your wrath upon all the Amex execs? Here are their email addresses:

kenneth.I.Chenault@aexp.com, kenneth.Chenault@aexp.com, daniel.t.henry@aexp.com, daniel.henry@aexp.com, edward.p.gilligan@aexp.com, edward.gilligan@aexp.com, alfred.f.kelly@aexp.com, alfred.kelly@aexp.com, l.kevin.cox@aexp.com, ashwini.gupta@aexp.com, john.d.hayes@aexp.com, john.hayes@aexp.com, judson.c.linville@aexp.com, judson.linville@aexp.com, louise.m.parent@aexp.com, louise.parent@aexp.com, thomas.schick@aexp.com, steve.squeri@aexp.com, douglas.e.buckminster@aexp.com, douglas.buckminster@aexp.com, william.h.glenn@aexp.com, william.glenn@aexp.com